Privacy Policy

Effective Date: March 1, 2026

Last Updated: March 1, 2026

TQL Rehab ("we," "our," or "us") operates a treatment center located at 262 S Imperial Ave, El Centro, California 92243. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our facility, use our website (tqlrehab.com), or communicate with our admissions team.

1. Information We Collect

Personal Information

When you contact our treatment center, submit a form on our website, or begin the admissions process at our facility, we may collect the following information:

• Full name, date of birth, and contact information (phone number, email address, mailing address)
• Insurance information and financial details related to payment for treatment
• Emergency contact information
• Referral source information

Protected Health Information (PHI)

As a treatment center, we collect and maintain protected health information as part of providing care at our facility. This includes:

• Medical history and current health conditions
• Substance use history and treatment records
• Mental health assessments and diagnoses
• Treatment plans, progress notes, and discharge summaries
• Medication records
• Laboratory and drug screening results

Website Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device type and operating system

2. HIPAA Compliance

TQL Rehab complies fully with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). As a covered entity, our treatment center implements administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your protected health information.

Your PHI will not be used or disclosed without your written authorization, except as permitted or required by law. Permitted uses and disclosures include:

• Treatment: Sharing information with on-site clinical staff and healthcare providers involved in your care at our facility
• Payment: Submitting claims to your insurance provider for treatment services rendered at our campus
• Healthcare Operations: Quality assessment, staff training, and compliance activities at our treatment center
• As Required by Law: Complying with court orders, law enforcement requests, or public health reporting requirements

You have the right to receive a Notice of Privacy Practices upon admission to our facility. This notice provides detailed information about how we may use and disclose your PHI and your rights regarding your health information.

3. 42 CFR Part 2 — Substance Use Disorder Records

In addition to HIPAA, TQL Rehab complies with 42 CFR Part 2, the federal regulation governing the confidentiality of substance use disorder (SUD) treatment records. This regulation provides additional protections beyond HIPAA for individuals receiving treatment for substance use disorder at our facility.

Under 42 CFR Part 2:

• Your substance use disorder treatment records cannot be disclosed without your specific written consent, except in limited circumstances defined by federal law
• Information about your participation in treatment at our campus cannot be shared with employers, law enforcement, or other parties without your authorization
• Any information disclosed with your consent must include a prohibition on re-disclosure by the recipient
• In medical emergencies, limited information may be disclosed to medical personnel to the extent necessary to meet the emergency
• We may disclose information for research, audit, or program evaluation purposes as permitted under the regulation, without identifying you individually

A written consent form under 42 CFR Part 2 must include the specific name or general designation of the program making the disclosure, the name of the individual or organization receiving the disclosure, the purpose of the disclosure, how much and what kind of information will be disclosed, your signature and date, a statement that the consent is subject to revocation at any time, and the date or condition upon which the consent expires.

4. How We Use Your Information

We use your personal information and PHI for the following purposes:

• Providing addiction treatment services and clinical care at our facility in El Centro, California
• Processing admissions applications and verifying insurance coverage
• Communicating with you about your treatment, appointments, and aftercare at our campus
• Improving our treatment programs and facility operations
• Complying with legal obligations and regulatory requirements
• Responding to your inquiries and requests for information about our treatment center

5. Information Sharing and Disclosure

TQL Rehab does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you provide written authorization for us to share information with specific individuals or organizations
• Treatment Coordination: With other healthcare providers involved in your care, with your written consent as required by 42 CFR Part 2
• Insurance and Payment: With your insurance provider to obtain payment for treatment services at our facility
• Legal Requirements: When required by federal, state, or local law, including court orders or subpoenas
• Service Providers: With trusted vendors who assist in operating our website or conducting our business, subject to confidentiality agreements

6. Data Security

Our treatment center implements appropriate physical, electronic, and administrative safeguards to protect your information. These measures include:

• Encrypted electronic health records systems at our facility
• Secure physical storage of paper records in locked areas within our campus
• Staff training on HIPAA and 42 CFR Part 2 compliance for all on-site team members
• Access controls limiting who can view your information to authorized personnel only
• Regular security assessments and updates to our data protection practices
• Secure data transmission protocols for electronic communications

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted electronically.

7. Your Rights

Under HIPAA and 42 CFR Part 2, you have the following rights regarding your information:

• Right to Access: You may request copies of your health records maintained at our facility
• Right to Amend: You may request corrections to your health records if you believe they contain errors
• Right to an Accounting of Disclosures: You may request a list of certain disclosures our treatment center has made of your PHI
• Right to Restrict: You may request restrictions on how we use or disclose your PHI, though we are not required to agree to all restrictions
• Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location
• Right to Revoke Consent: You may revoke any written consent for disclosure of your substance use disorder treatment records at any time
• Right to File a Complaint: You may file a complaint with our facility or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise any of these rights, please contact our treatment center using the information provided below.

8. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files placed on your device that help us understand how visitors use our website.

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website traffic and usage patterns to improve our content

You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website but will not affect your ability to contact our treatment center.

9. Third-Party Links

Our website may contain links to third-party websites. TQL Rehab is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). However, health information governed by HIPAA and substance use disorder records protected under 42 CFR Part 2 are exempt from these laws. For non-health-related information, California residents may request disclosure of the categories and specific pieces of personal information we have collected, request deletion of personal information, and opt out of the sale of personal information (TQL Rehab does not sell personal information).

12. Changes to This Privacy Policy

TQL Rehab reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or services at our facility after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled at our treatment center, please contact us:

TQL Rehab
262 S Imperial Ave
El Centro, California 92243

Phone: (657) 202-7444
Email: [email protected]

Our admissions office and privacy officer are available to address your concerns. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.